Jean A. Schiller

 

 

Summary

 

Ms. Schiller provides consulting services related to human factors, ergonomics, user research and user experience.  Her work experience includes a wide variety of industries such as:

·         Handheld personal digital assistant equipment (e.g., Smart Phones)

·         Automotive

·         Children’s products

·         Electrical products

·         Heating and cooling equipment

·         Personal computer equipment

·         Personal protective equipment

·         Medical devices

·         Landscaping equipment.

 

She is a Certified Professional Ergonomist and a Certified Product Safety Manager.

 

 

EDUCATION

 

M.S.E.                Industrial and Operations Engineering,

                           University of Michigan, Ann Arbor 1996

                           G.P.A.:  8.0/9.0

Areas of Study: Human factors/ergonomics, applied memory research, product safety and liability, biomechanics, safety management, occupational safety engineering, advanced work measurement, virtual reality

 

B.S.E.                Industrial and Operations Engineering

                           University of Michigan, Ann Arbor 1994

                           G.P.A.:  3.88/4.0

Areas of Study:  Human performance, perception, human factors in computer systems, design and analysis of experiments, statistics, technical writing

 

 

PROFESSIONAL AFFILIATIONS

 

Human Factors and Ergonomics Society

Industrial Designers Society of America

Usability Professionals’ Association

Alpha Pi Mu Industrial Engineering Honor Society

 

STANDARDS COMMITTEE MEMBERSHIP

 

American National Standards Institute (ANSI), Z535.4 Subcommittee on Product Safety Signs and Labels, 1998-2002.

American Society for Testing & Materials (ASTM), Committee F15 on Consumer Products, 1998-2000.

 

 

CERTIFICATIONS

 

Certified Professional Ergonomist

Certified Product Safety Manager

 

 

 

EDITORIAL AND PEER REVIEW ACTIVITIES

 

·         Newsletter Editor, Human Factors and Ergonomics Society's Product Design Technical Group, 2007 – present.

·         Reviewer, Annual Meetings of the Human Factors and Ergonomics Society, 2000 – present.

·         Reviewer, Annual Meetings of the Usability Professionals’ Association, 2007 – present.

·         Program Co-Chair, Human Factors and Ergonomics Society’s Safety Technical Group, 2002 – 2003.

·         Newsletter Editor and Webmaster, Human Factors and Ergonomics Society's Safety Technical Group, 1999– 2001.

·         Reviewer, Human Factors in Driving 2000 Session, Society for Automotive Engineers 2000 World Congress, Detroit, MI.  March 2000.

 

 

PROFESSIONAL EXPERIENCE

 

 

Tenor Design, LLC

Human Factors Consultant, November 2005 – Present

 

Owner/principal engineer of human factors consulting firm, providing services related to user research, human factors and ergonomics.  Services are tailored to client’s needs and may include:

·         Performing user research through qualitative and quantitative methods, such as focus groups, observational studies, contextual inquiry, field surveys, web surveys

·         Searching and analyzing technical literature and industry standards

·         Conducting field and laboratory usability studies

·         Analyzing current market data on subject product and competitor products

 

 

PROFESSIONAL EXPERIENCE, continued

 

Toyota Technical Center, U.S.A.

Human Factors Engineer, April 2002 – January 2004

 

·         Conducted expert and consumer panel studies to evaluate current market products, prototypes and competitor products for small-size and full-size pick ups and SUVs

·         Utilized human factors/ergonomics tools to predict vehicle part performance and usability

·         Investigated consumer use and behavior to determine needs, wants and desired product improvements for full-size pick ups and luxury sedans

·         Analyzed market data and media reviews to discover key design issues

 

Applied Safety and Ergonomics, Inc.

Human Factors Engineer, May 1997 – April 2002

 

·         Evaluated prototype and existing product designs for ergonomics, safety, marketability, and usability

·         Analyzed user tasks over product lifespan to develop product literature, including instructions, labeling, symbols and marketing statements

·         Utilized observation studies and accident data/reports to analyze user behavior

·         Conducted field studies / surveys to assess the usability of product literature

·         Performed competitor benchmarking to evaluate product design and literature

·         Analyzed technical literature, standards, codes, and regulations as applicable to prototype and existing product designs

·         Acted as project manager of multi-disciplinary teams and as key contact with client

·         Participated in all aspects of human resources (including recruiting, hiring, supervision and performance review)

 

The University of Michigan Center for Ergonomics

Research Assistant, September 1994 - August 1997

 

·         Conducted literature search of driver performance during instrument panel control use

·         Designed and conducted driving simulator studies to investigate the effect of radio and HVAC control quantity, size and location on driver performance

·         Statistically analyzed data on movement times, speed and lane position maintenance, and driver’s subjective ratings of mental and physical workload

 

The University of Michigan Industrial and Operations Engineering Department

Teaching Assistant for:

·         Occupational Safety Engineering (September 1996 – May 1997)

·         Human Factors in Computer Systems (January 1996 – May 1996)

·         Work Organizations (September 1995 – December 1995)

 

Ford Motor Company, Human Factors Engineering and Ergonomics Department

Engineering Research Consultant, Summers 1991-1994

 

·         Conducted research on consumers’ evaluations of daytime windshield reflections (veiling glare)

·         Presented data analysis and results to high-level management and vendors

·         Performed competitive benchmarking and conducted evaluations of new and prototype products to assess compliance with internal standards

·         Conducted field investigations of customer complaints

 

PUBLICATIONS AND TECHNICAL REPORTS

 

Wisniewski, E.C., Schiller, J.A., and Tallman, L.A. (2001). Safety-Related Information on the Web: Current Practices of Consumer Product Manufacturers and Issues to Consider. Poster Presentation. Human Factors and Ergonomics Society.  45th Annual Meeting, Minneapolis, Minnesota.

 

Wisniewski, E.C., Schiller, J.A., and Tallman, L.A. (2001). Current Practices for Safety-Related Information on Websites of Consumer Product Manufacturers.  Poster Presentation. International Conference on Computer-Aided Ergonomics and Safety.  Maui, Hawaii.

 

Schiller, J.A. and Tallman, L.A. (2001).  Designing Safety Information:  Balancing Hazards and Solutions.  Presentation at the Society for Technical Communication 48th Annual Conference, Chicago, IL.

 

Tallman, L.A. and Schiller, J.A. (2001).  Designing for the Web:  Special Considerations for Safety Information. Presentation at the Society for Technical Communication 48th Annual Conference, Chicago, IL.

 

Young, S.L., Wisniewski, E.W., Tallman, L.A., Schiller, J.A., Frantz, J.P. & Rhoades, T.P. “Product Safety Information on the Web: Current Practices and Issues to Consider.” Safety News June 2000: 1-3.

 

Frantz, J.P., Rhoades, T.P., Young, S.L. and Schiller, J.A. (2000).  Assessing the Effects of Adding Messages to Warning Labels.  In the Proceedings of the Human Factors and Ergonomics Society Annual Meeting. Santa Monica, CA: Human Factors Society.  pp. 818-821.

 

Frantz, J.P., Rhoades, T.P., Young, S.L. and Schiller, J.A. (1999).  Potential Problems Associated with Overusing Warnings.  In the Proceedings of 7th International Conference on Product Safety Research. European Consumer Safety Association/U.S. Consumer Product Safety Commission, Washington, D.C..  pp. 274-279.

 

Frantz, J.P., Rhoades, T.P., Young, S.L. and Schiller, J.A. (1999).  Potential Problems Associated with Overusing Warnings.  In the Proceedings of the Human Factors and Ergonomics Society Annual Meeting. Santa Monica, CA: Human Factors Society.  pp. 916-920.

 

Schiller, J. and Liu. Y.  (1998).  Effects of control location on driver performance.  University of Michigan, Department of Industrial and Operations Engineering Technical Report Number 98-05.

 

Wisniewski, E. and Schiller, J.  (1998).  Effects of learning on driver performance and subjective evaluation of workload.  University of Michigan, Department of Industrial and Operations Engineering Technical Report Number 98-07.